If you're reporting an urgent issue that requires immediate attention call:
- 0118 974 6000 and select the 'highways' option 9am to 5pm Monday to Friday
- 0800 212 111 out of Hours - Monday to Friday 5pm to 9am, weekend days and public holiday
An urgent issue is defined as something that is very likely to present an imminent threat to life or serious injury or serious damage to property.
We aim to respond to urgent issues within 2 hours.
Report a damaged or missing sign
To report problems with road signs you'll need:
- The location of the road sign or marking
- A brief description of the problem
Click the location of the broken or missing sign on the map.
Then select whether the sign is illuminated or not.
Report broken or missing sign
We aim to repair faults within 28 days.
To report multiple faults you'll need to create a report for each one.
To track a report you have already made
On the map, select 'track a fault' and enter your reference number.
Alternatively, make a general highways enquiry.
How we deal with reports of damaged or missing signs
You can report an issue with faded, damaged or missing road signs online. A reported damaged or loose road sign will be repaired or re-fixed where possible.
If it isn't possible to repair or refix, or if a sign is missing, a replacement will be ordered and priority given to dealing with signs as follows:
- Regulatory signs: signs with red circles
- Warning signs: mostly triangular
- Direction signs: mostly rectangular
- Information signs: mostly rectangular
Damage caused to signs
Where damage has been caused to traffic signs/posts maintained by us, the cost of any repairs may be recoverable.
If you're responsible for causing damage or are reporting damage caused by a third party, provide the following in the ‘Additional Information’ box when you make the report:
- Date and time of the incident
- Details of any vehicle that caused the damage, for example make, model, registration
- Police ref number if available
- Details of any witnesses who saw the damage take place
- Details of any business that caused the damage
Request new signs
To request new signs go to the traffic management pages.