If you're reporting an urgent issue that requires immediate attention call:
- 9 am to 5 pm Monday to Friday 0118 974 6000 and select the 'highways' option
- 5 pm to 9 am Monday to Friday, weekends and public holidays 0800 212 111
An urgent issue is defined as something that is very likely to present an imminent threat to life or serious injury or serious damage to property.
We aim to respond to urgent issues within 2 hours.
Report potholes, road and kerb damage
To report potholes, road and kerb damage you'll need:
- The location of the damage
- A brief description of the problem
To make the report, select the location on the map:
Report a pothole or road damage
To report multiple potholes you'll need to create a report for each one.
We aim to respond to non-urgent reports within 28 days.
How we deal with pothole reports
We won't ignore any reports. However, we have adopted a risk-based approach to determine whether to take action and what action to take.
The level of risk from a pothole depends on:
- Surface area
- Safety of road users
- Location and usage of the road
To track a report you have already made
On the map, select 'track a fault' and enter your reference number.
Pothole repairs schedule
Go to the pothole repairs schedule page to see future planned repairs.