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Free bus passes for disabled residents

Free bus passes for disabled residents

Where and when can bus passes be used?

Bus passes can be used on:

  • Any registered local bus service in England
  • Buses boarded within Wokingham Borough from 9:00am Monday to Friday
  • Local bus services throughout England from 9.30am to 11pm Monday to Friday
  • All day at weekends and bank holidays
  • Our park and ride services - at Winnersh Triangle and Mereoak park and ride. You may need to buy a parking ticket, available from the bus driver
  • ReadiBus services – visit the ReadiBus website to register
  • Keep Mobile: providing transport for senior residents and disabled residents visit the Keep Mobile website to register
  • Local volunteer driver services providing transport to medical appointments:

Disabled person's bus passes are only available to those who either have a permanent disability or a disability that is expected to last at least 12 months.

You can get a disabled person's bus pass if you live in the Wokingham Borough, are of fare-paying age and meet one of the following criteria:

Automatic eligibility

  • Receive Higher Rate Mobility Component of Disability Living Allowance
  • Score minimum  8 points for moving around or communicating verbally component of Personal Independence Payment
  • Receive War Pensioner’s Mobility Supplement
  • Hold a valid Blue Badge issued by Wokingham Borough Council

Discretionary eligibility

You can only apply under discretionary categories if you do not meet the criteria for automatic eligibility. Read the documents, below, for detailed guidance:


Please ensure you have the following documents ready before you apply:

  • Proof of ID - please provide one of the following:
      • Birth / adoption certificate (along with deed poll / marriage certificate if name has changed)
      • Current passport - the identification page. If your passport is not an EU passport, a copy of the visa page is also required
      • Current driving licence – the counterpart of a driving licence is no longer a valid proof of identity
      • Printed prescription showing your date of birth
  • Proof of address - please provide one of the following:

      • Council Tax / utility bill
      • Bank statement
      • Driving licence

  • Recent colour photograph (passport size)
  • Proof of disability

If you fall under the automatic eligibility category we will need to see a copy of a current award letter.

For the discretionary eligibility categories, read the relevant guidance under 'eligibility' (above) for details of what proof we require. The form can also be used to obtain a confirmation from an independent medical professional.

You can apply for your bus pass online.

Alternatively print and complete the bus pass application form (PDF document) and send it to us, along with your documents, by email or post:

We accept copies of documents. If you send in original documents they will be returned to you by standard post unless a pre-paid return envelope is provided.

If you meet the criteria for a disabled bus pass and cannot travel alone you can apply for a companion bus pass. It allows one carer to accompany you on your journey.

Companion bus passes are issued at our discretion and are limited to journeys starting in the Wokingham Borough. If you travel outside of Wokingham Borough your companion may have to pay for their own travel.

Add a companion to an existing bus pass

If you already hold a disabled bus pass and would like to add a companion to it, email concessionarytravel@wokingham.gov.uk with the required proof.

Apply for a new disabled bus pass

For new applications, ensure you tick the 'companion' box in Part 2 of the bus pass application form (PDF document) and provide proof as detailed in the guidance.

There is a charge of £6.00 for a replacement bus pass, unless your pass was stolen and you can supply a crime reference number.

To apply for a replacement bus pass call us on 0118 974 6000 and have your payment card / crime reference number ready.

We are starting our bus pass renewal programme, to replace our bus passes that expire on 30th September, 2022

Wokingham Borough Council will renew your bus pass automatically before 30/09/2022 - no action is required from you to renew your pass. We will begin issuing new bus passes during August 2022.

If you haven’t received your new bus pass by 12th September, please email concessionarytravel@wokingham.gov.uk and let us know. 

We currently renew our bus passes every 5 years – we previously renewed our bus passes in 2017. 

If your address has changed since you received your current bus pass, please email concessionarytravel@wokingham.gov.uk with details. We will need the name of all bus pass holders affected, along with your old address, and new address. 

Please let the concessionary travel team know, even if you have told another department within the council.

All efforts will be made to forward new passes to the correct address, if they are returned to the council, but please help us by informing us now of your new details.


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