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How Covid-19 is affecting our services

How Covid-19 is affecting our services

During the easing of lockdown, some of our services will still be impacted. We will keep this page updated with information about council services that may be affected by Covid-19.

Please note the following service updates as part of Step 3 of the roadmap out of lockdown (from 17 May):

  • Group exercise: SHINE classes for over 60s will return in our Leisure Centre settings – please head to our dedicated SHINE webpage for further information – all other group exercise can now also go ahead
  • Weddings: Wedding ceremonies can go ahead with 30 people, however ceremonies at our registry office are limited to 8 attendees, due to social distancing restrictions
  • Countryside: Country park facilities and events to resume fully, with Covid-secure mitigations in place
  • Community Centres: Indoor organised adult sports sessions and toddler groups can take place in these venues

This page is a work in progress. We will update it as soon as we get new information. If you cannot find what you’re looking for, use our dedicated Covid-19 query form to get in touch.

Last updated - 13 May

As always, we are here to protect and support our vulnerable adults.

We are helping to support the NHS by moving to a seven-days a week hospital discharge system, which has been instrumental in supporting safe discharges throughout the week.

We are in regular contact with all our care providers (about 150) to offer support and guidance. 

As of October, there were about 1,500 calls made to the Community Response team and more than 2,000 free food parcels, costs covered by the council, were delivered. This will be an ongoing service to those who cannot get food any other way.

During the Covid-19 pandemic we have been:

  • Keeping our critical social care functions running
  • Contacting all residents known to our adult social care teams, with many receiving regular welfare calls
  • Contacting hundreds of carers to ensure that they can plan in an emergency
  • Contacting 3,900 vulnerable residents, with those who require ongoing support receiving fortnightly calls from the charity The Link to ensure they are safe
  • Ensuring hospital discharges happen as quickly as possible every day of the week
  • Running a taskforce to plan and risk assess safe discharges for every person coming out of hospital to prevent the spread of Covid-19 in the community
  • Helping free up the NHS staff and facilities to tackle Covid-19 and reduce the risk of vulnerable people picking up the virus
  • Increasing the number of spaces we have available with care and support providers to help us with increased hospital discharge
  • Supporting and working closely with the voluntary sector to provide a response across the borough for elderly and vulnerable people
  • Providing a helpline for residents in need of our support and signed up 600 volunteers, it will help to distribute essential supplies to all our vulnerable people as we understand need

Wokingham CLASP (Caring, listening and supporting partnership) has some new virtual ways of keeping in touch to keep us healthy and happy. Take a look at the poster below to find out more.

For further information on the help available to our most vulnerable please visit our community support page

Our public meetings will take place using digital technology. If you would like to listen in please contact democratic.services@wokingham.gov.uk for details.

Planning is in place for the next Election on 6 May 2021.

Shute End customer service is open at reduced capacity for waste receptacle collection, the contactless payment kiosk and support for customers who are unable to use our digital services (9am to 2.30pm, Monday to Friday).

We are continuing to run essential frontline services. You can use the contact us page to find out how to get in touch.  

If you need to contact us please use our online forms or email us in the first instance. It is vital that we keep our phone line (0118 974 6000) free for those who really need it.

Register Office

During the current pandemic all deaths should be registered over the telephone. Fill in our online form (button below) with the necessary details for us to contact you by telephone to register the death:

 Pre-register a death

 
 
Birth registration and birth declaration appointments (Wokingham residents whose baby was born outside of the Borough, for example Royal Berkshire Hospital) are continuing.


Phone 0118 974 6000 (select option 3 and then 3 again) to book or you can book online for either of these appointments.

Please do not book or attend an appointment if you are experiencing Covid-19 symptoms.

The copy certificate printing service is continuing. Express (next day) replacement certificate service and the standard 14 day service are still available.

Appointments for notice of marriage or civil partnerships for ceremonies in the next couple of months are also continuing. These can be booked by calling 0118 974 6000. Appointments cost £35 for each person. However, if your notice is no longer valid because of Covid-19, you can request a free notice appointment.

Weddings and civil partnerships can now go ahead with up to fifteen attendees (including the couple).

Citizenship ceremonies are being held. If you have received your letter from the Home Office, please call us and we will invite you to a ceremony.

EUSS appointments are cancelled but applicants can get help on the Gov UK website page    

Cemeteries

All cemeteries in Wokingham are currently open for family members to visit graves and memorials.  

Post

Post can still be sent or delivered to Shute End but please note there will be a delay in dealing with postal correspondence. If you need to send us any documents or information, please do this by using our online forms or via email. This will allow us to continue to provide a service without reliance on the post.

Payments

You can make online payments on our website. We are unable to accept cash or cheques at this time.

We appreciate your patience as we deal with enquiries at this busy time. We will prioritise those in most urgent need of our help, and we will respond to everyone as soon as is possible.

Beware of scams

Be vigilant against coronavirus scams – staff working for the council do not visit people at home and ask for council tax and/or housing rent to be paid by cash.

If anyone visits you at home and asks for your council tax and/or rent to be paid in cash, then this is a scam.

Staff working for the housing rent team are visiting residents at home. Staff working for the council tax team are not currently completing home visits.

For further government advice about scams, visit its web pages. If you have any concerns please contact us on 0118 974 6000.

Council Tax

We have closed our Shute End civic offices to the public as part of our efforts to reduce the spread of Covid-19.

We have been actively reviewing government announcements daily so that we can continue to deliver services, while at the same time protecting you and our colleagues. The latest advice has caused us to make some changes to the way we deliver our service. We will try to run our service as normally as possible, but there may be some delays.

Staff will be working from home to prevent the illness spreading. This means that we will try to email you where possible, or there may be a delay when we post letters to you. We will work hard to make sure that documents you post to us are scanned on to our system as quickly as possible to minimise delays.

We will still accept calls on 0118 974 6000, but there is likely to be some interruptions to the service. 

You can also email us at: ctax@wokingham.gov.uk
    
Whilst we appreciate that this is a difficult time and if you are finding it difficult to meet your instalments please contact us so we can work with you to arrive at a more manageable repayment plan.

The Government has confirmed a £500 million hardship fund will provide Council Tax relief for vulnerable people and households to help those affected most by coronavirus.

Working age residents supported through our Council Tax Reduction Scheme will receive up to an additional £150 reduction to their bill. These changes will be automatically applied – you do not need to do anything further.

If you are finding it difficult to meet your instalments email us at ctax@wokingham.gov.uk so we can work with you on a more manageable repayment plan.

Housing, revenue and benefits front desk

The Housing, Revenue and Benefits counter service at our Shute End offices is closed until further notice.

Residents needing to get in touch can phone 0118 974 6000 or use our contact us form online. If you can use our online services, please do to keep the phone lines open for those most in need.

Housing

Some of our housing services have changed due to the Covid-19 pandemic. Please see guidance below for the different areas.

Repairs - housing

Please continue to report all repairs as follows:    

  • To report a repair, please call 0800 515 287
  • To report any heating or gas servicing issue, please call 0800 389 8789
        

Due to the coronavirus pandemic we are however, only undertaking repairs that are assessed as essential in accordance with government guidelines. These will include health and safety and urgent repairs. You will be notified if a repair is assessed as essential at the point that you report it.   

  • If the repair is assessed as essential, you will be asked a standard series of questions concerning the health and vulnerabilities of yourself and any family you have living with you
  • In order to comply with the social distancing guidelines, you may be asked to move to another room or remain at least 2m from the operative or surveyor

Gas servicing - housing

Gas servicing will continue as usual. Robert Heath Heating will contact tenants when their annual gas service is due. This is a legal requirement and must be completed.  

  • Engineers will use the correct personal protective equipment when completing the service however we ask that residents move to an unoccupied room during the service
  • If you have any question regarding the gas service then please call Robert Heath Heating directly on 0800 389 8789
     

Paying your rent for council owned homes

If you're in a situation where you're worried about paying your rent, please get in touch with us immediately. We understand this is a difficult time for you. You’re thinking about your health and your family.

On top of this, you may be worrying about money and paying the bills. We’re here to help you. Our rental income team can talk through your rent account, and payment options, so please speak to them if you need to.  

  • The rental income team are continuing with their customer focused collection and support service which recognises rent is a priority payment over other debts. This includes visiting residents at home
  • This includes offering early tenancy sustainment support from both the rent officers and specialist tenancy sustainment officers
  • We are providing a Monday to Friday, 9am to 5pm, telephone only service with our contact details shown below. Please check the top left of the letter about your rent changes sent in late February 2021 to see who your rent officer is
  • Please contact rent officers Ade Okeowo (07595 057512) or Beverley Patrice-Farrell (07885 983791). All other enquiries can be by phone on 0118 974 6238, then select option 4 and option 4 a second time, or email rents@wokingham.gov.uk– we read all emails every working day 

The team are continuing to encourage and support residents of working age to apply for Housing Costs to be paid through a Universal Credit application, and residents of pensionable age to apply for Housing Benefit. This includes providing residents with advice and support in managing their online Universal Credit account called their ‘journal’.

  • If you are a resident who is struggling, then the service will continue with our ongoing approach of rent being a priority payment and seeking to negotiate a sustainable repayment
  • If you want support from a specialist tenancy sustainment officer contact us on 0118 974 6238 – option 4, and option 4 a second time 

Paying your rent for residents living in the private rented sector 

On 10 March 2021, the Government announced that current regulations restricting repossessions will remain in force until the 31 May 2021 and then begin to taper off from June 2021.

What does this mean?

Until the 31 May 2021, landlords will need to continue to give tenants six months’ notice before they can repossess properties, except where they serve a Section 8 notice using the following grounds:

  • Anti-social behaviour. The anti-social behaviour grounds 14 (24 hours' notice) or 7a (one month's notice)
  • False statements provided by the tenant. The false or fraudulent statement ground 17 (2 weeks’ notice) but only if no other ground is cited
  • Over 6 months’ accumulated rent arrears. Rent arrears grounds 8, 10 and 11 (4 weeks’ notice) , but only if the rent arrears are at least six months and no other ground is cited
  • Breach of immigration rules under the ‘Right to Rent’ policy or the tenant has passed away (3 months’ notice)

The restrictions on repossessions will start to taper off from the start of June 2021. The detail has yet to be published

The government announced in March 2020 that your landlord now needs to adhere to the pre-action protocol for possession claims by social landlords. 

For example, this means your landlord should offer to assist in any claim that you have made for housing benefit, discretionary housing payments or universal credit (housing element). 

  • Bearing in mind that rent arrears may be part of a general debt problem (that could be made worse by the impact of coronavirus), the landlord should advise you to seek assistance from citizen’s advice, debt advice agencies or other appropriate agencies as soon as possible.
  • Where you are having difficulties with your rent, contact your landlord to discuss and use advice services, such as Citizens Advice for help and support.  

You can email housing.needs@wokingham.gov.uk or call 0118 974 6756 or 0118 974 6752 during office hours, or 01344 786 543 outside of office hours in an emergency.

Sheltered tenants - housing

We continue to maintain a daily staff presence on the eight schemes, to ensure that those who are most vulnerable are contacted.

Daily phone calls or visits are continuing to take place for those who are the most vulnerable within our schemes. All of the Government’s social distancing guidelines are being adhered to. Those that are able, have continued to use the ‘I’m OK’ feature, which has been very successful.

We recognise that it is a challenging time but in order to follow the Government’s social distancing guidelines. We continue to update all of our sheltered tenants in writing as and when the guidance changes, to ensure that everyone is aware of the current guidance / law that they should be following. 

All of our communal areas in sheltered accommodation remain closed and there are restrictions in place with regard to the number of people that can be in the laundry rooms etc. at any one time.

Your welfare and safeguarding remains our first concern, should you have any concerns please let us know. Housing officers are continuing to support communities, however they are currently only attending urgent, or health and safety, appointments. You can contact them by email on housing@wokingham.gov.uk or by phoning 0118 974 6000.

Planned visits - housing

Housing officer planned visits have been reduced to urgent only, but we are offering the housing management service over the telephone where needed.

  • If a planned visit is essential then they will go ahead, however before visiting we will contact the person to check if they are self-isolating and they have any symptoms
  • If the visit does go ahead, then we will also check before starting the visit if anyone in the household has any symptoms.  If the visit takes place, then social distancing will be maintained
  • We will continue to undertake gas boiler servicing. As with repairs, prior to the gas engineer attending you will be asked a series of questions concerning the health and vulnerability of the homeowner. In addition, to conform with the social distancing requirements the engineer may ask you to go into another room or keep 2m away
  • We will keep our other planned programmes such as window and door replacements and external decorations under review. Currently we are planning to continue with this work but be aware that the pandemic might force us to postpone the programme

The Rental Income Team are providing a Monday to Friday, 9am to 5pm, telephone service. The team are currently following government guidance and, in the future, will provide face-to-face meetings at the Shute End office and home visits.

Leaseholders and Shared Owners - housing

Insurance for Leaseholders of ‘Right to Buy’ Flats and Shared Ownership Properties, from 1 April 2020 the insurance of your property has been moved to Avid Insurance Services.

  • If you need to make a claim please phone the claims administrator, Questgates Limited, on 01204 860427
  • The policy number is 2020CP000177

Planning applications

We are continuing to determine planning applications and it is business as usual for the planning service. Where officers are unable to carry out site visits due to social distancing requirements we are asking for photographs to be emailed to us.

Planning committee meeting are currently taking place virtually.

Planning permissions and appeals

New measures will permanently grant the Planning Inspectorate (PINS) the ability to use more than one procedure - written representations, hearing and inquiries - at the same time when dealing with a planning appeal, enabling appeals to happen much faster. 

Read the government announcement by the Housing Secretary for more information.

Local Plan

We are continuing to progress the Local Plan Update (LPU).

All enquiries at this time should be made by email to LPU@wokingham.gov.uk. You can take a look at more information on the Local Plan Update.

Construction work

Residents will have noticed that work has continued so far on our construction sites around the borough.

The decision to continue is consistent with government advice to date that it is acceptable to go to work if that work cannot be undertaken from home. We are facilitating working from home for as many as possible, but some workers continue to work onsite to continue our key construction works.
 
It has been noted that a few of our workers have been the subject of verbal abuse from the general public. We take very seriously the personal security of those employed by us and by our contractors and are supplying body-cameras to help with their personal safety.

Further information about work in the UK’s construction sector can be found on the UK Government website.

Government statement on increased working hours on development sites

As you may be aware, the Government has recently issued a written ministerial statement that instructs Local Planning Authorities to take a positive approach when dealing with requests to allow the extension of working hours on building sites, to operate safely in line with Covid-19 guidelines. The statement states that Local Planning Authorities should not refuse requests to extend working hours up to 9pm, Monday to Saturday, without very compelling reasons. Sundays and back holidays are not included.

Following the issue of this ministerial statement concerning construction work hours, it is expected that developers will seek to take advantage of the greater flexibility the ministerial statement calls for in order to facilitate the safe working environment and expedited construction process. Whilst the Local Planning Authority recognises the need for such flexibility and will support development wherever possible, this needs to be balanced against the interests of protecting local resident’s amenities and the environment.

As such, we are seeking a number of conditions are imposed in relation to the relaxation of working hours. It should be noted that any requests for extended working hours will need to be considered on a site per site basis. Given the number of residents now at home, we would respectfully seek that construction hours on a Saturday are managed to operate between 08:00 - 18:00 hrs wherever possible, to afford some respite to neighbouring residents at weekends. Exceptions for a small number of individuals to be on site and working on less intrusive jobs can be considered if managed. Where more significant increases in working hours for extended periods are being sought, developers will need to apply to the Local Planning Authority formally to request that the relevant conditions a) restricting working hours and b) revisions to the Construction Environmental Management Plan (CEMP) are amended as necessary. The request will need to specify the extended hours and the period for which this is requested. This period should not be longer than 3 months in the first instance. It would need to be reviewed at the end of the initial period should the need for extended hours continue to exist, up to the date specified in the ministerial statement (13th May 2021 or different, if the government subsequently revises this date).

Any requests will need to show that consideration has been given to the range of activities which are intended to be carried out during the extended hours. It would be expected that works which could result in disturbance, for example generating significant levels of noise, vibration and/or dust through the movement of materials, operation of machinery or piling, will be limited to the approved “core” construction hours. Work during the extended hours would need to be planned and supervised to ensure minimal disruption or nuisance results to the local area. 

It is expected that where works are planned that the Parish Council, Local Members and neighbours will be notified with an explanation of why this is happening and for how long. This should include a letter drop to the residents of immediately adjoining properties, or those that will be directly affected by the work. This notification will need to provide contact details for e.g. Site Manager, Construction Liaison Officer or another person for queries from residents/members. These details will need ensure that a timely response is possible, i.e. that the person making contact is able to speak to someone.

These measures are essential to maintain a good relationship with residents and the Council during this period in order to reduce complaints and the potential for formal action being undertaken against developers.

Planning permission - pubs and restaurants operating as takeaways

Planning rules will be relaxed so pubs and restaurants can operate as hot food takeaways during the coronavirus outbreak, the Communities Secretary has confirmed. 

Currently, planning permission is required for businesses to carry out a change of use to a hot food takeaway. The government has confirmed regulations will be relaxed to enable businesses to deliver this service without a planning application.

For more information visit the UK Government website

Temporary structures and buildings

Throughout the pandemic, many businesses and organisations have needed more physical space to accommodate social distancing and safer operations. 

It is understood that the erection of temporary structures or buildings may provide a solution to this issue. Therefore we are working with local businesses to allow temporary structures or buildings without planning permission, in certain circumstances, until the end of December 2021.

For more information, please read our full Planning Advice Relating to Temporary Structures and Buildings (PDF document).

As part of the government's roadmap out of lockdown, swimming pools and leisure centres were able to reopen on Monday 12 April. For more information on leisure centres, please visit Places Leisure website.

Libraries

Books can be renewed online but overdue fines have been suspended at this time.

We are developing digital and virtual library services and working with Public Health on safe ways to continue home deliveries.

Country Parks

At Dinton Pastures, the main Dinton car park, along with the Activity Centre and Aviation car parks are now open, providing 200 car parking spaces. 

To ensure visitor numbers remain manageable and aid social distancing, the overflow car parks will not open at this stage. 

The two main car parks will also open at California Country Park, providing 100 parking spaces. The overflow car parks will also remain closed at this site. Cafes, toilets and play areas will remain closed at both sites. 

Cantley Park’s car park is also open, and the smaller Countryside Service car parks at Rook’s Nest Woods and Keephatch Meadows will also re-open to the public. Heathlake's car park is open.

Social distancing marshals will be present at both country parks to encourage visitors to keep a safe 2 metre distance from one another. If the car parks are full, marshals will be waving cars to pass and not stop. Visitors are reminded to respect the marshals and to not park on nearby roads or side streets but to return at a quieter time to use the country park.

There are plenty of green spaces in the borough beyond the country parks – visit our countryside services website page for some other options. We are urging visitors to work with us to keep these parks open.

Other activities 

Other activities that will open include day fishing which will start again at both sites. In addition, Disc Golf will also re-start on Lea Heath, and will be open to individuals and same family groups.  

Public Rights of Way

The restrictions announced by the government now apply to Public Rights of Way along with the countryside access network. 

We request that you adhere to the below rules:

  • Please only use your local Public Rights of Way network for lawful access which is to exercise once a day and for routes to food shops or when essential travel to and from work is required
  • Please ensure that you keep the 2 metres (6 feet) distance between your household group and other individuals you come across
  • Please do not arrange to meet other families or form groups larger than two when out exercising, walking or riding
  • Please ensure that you take tissues or any other health products that you use home with you    
  • Where paths use canal towpaths and river banks please respect residents who have limited space and may be in self-isolation due to illness and other vulnerabilities. Please do consider using other routes   
  • Although at present there is no evidence of human-animal transference of Covid-19, it is essential that you limit contact with other families’ animals as well as farm livestock as part of social distancing        
        

In relation to inspections of public rights of way, due to present restrictions on movement, we are giving a priority only to matters on the public rights of way network which present a safety hazard for the public. In some cases, work will be done which is deemed to be reducing the risk of a potential hazard.

Site inspections by staff will only take place where necessary to ascertain the priority of the request.  It would assist if all requests from the public were accompanied by as much information as possible.

For more information on public rights of way visit our public rights of way website page.

Sports and health activities

Outdoor sport and leisure facilities are now able to reopen. Across the borough, this includes grass pitches, 3G pitches, the tennis courts at Cantley Park and Woosehill, and archery at Cantley Park. It also includes skate parks and MUGAs.

Organised outdoor sport for adults and children is also now permitted. Sports must follow national governing body guidelines. Please contact sport@wokingham.gov.uk to find out more.

The SHINE programme, run by our sports team to provide activities for those 60 and older, will not be running until further notice. For more information visit the SHINE website page.     

All Ramblers Walking for Health Walks, supported by the council’s Sports team, are suspended - see the Ramblers.org.uk website. This includes group walks, social activities and other meetings.  

Public toilets

Public toilets are currently open. 

Schools

Schools in Wokingham Borough have re-opened to all pupils. For more information visit our Covid-19 schools webpage.   

Children's centres

Our children’s centres are no longer open to the public, but some of our key health services are continuing. Our one to one targeted early help support continues to be delivered virtually. All our services are under constantly under review in this fast changing situation. We will update this page when we have further information.

Explaining Covid-19 to children

We have collated expert advice for parents and carers to help explain Covid-19 to children and young people. You can get more information on the advice webpage.

There is also a dedicated webpage for parents and carers of children with special education needs and disabilities (SEND). The webpage covers the latest Government advice, resources for learning and advice for coping during these unprecedented times.

Public transport

The reduced timetables will mean fewer journeys available to our residents on most service compared to a normal week day service.  

Operators will continue to monitor the situation. Further short notice changes may be made services to reflect demand, available resources and operational costs.More information will be available directly from operators on their services, including:

Winnersh Triangle Park and Ride

Reading Buses have suspended their Winnersh Triangle park and ride buses for the foreseeable future due to an extremely low level of customers usage.

The car park will remain open and the lion bus is still running which may be a suitable alternative for those still needing the service. For more information please visit the Reading Buses website.

Civil parking enforcement

Civil parking enforcement remains in place across the borough to keep roads safe and to restore income for services. 

Car parking charges at our country parks and town centres ensure better access for all residents, by preventing valuable car parking spaces from being used all day.

Permits for NHS staff, health and social care workers and NHS volunteers 

The government has introduced a coronavirus Covid-19 Parking Pass for NHS staff, health and social care workers and NHS volunteers. This is to enable them to access parking concessions whilst on duty, in local authority owned off street car parks and in a number of on street locations, during the Covid-19 emergency response period.

Passes will be made available through your employer. They will be issued by the local trust. For NHS volunteers they will be issued by the Royal Voluntary Service and for health and social care workers this will be the employing local council health and social care team or care provider. These passes are not issued by Wokingham Borough Council.

You can find more details on how to obtain a coronavirus Covid-19 Parking Pass on GOV.UK.

NHS staff, health and social care workers and NHS volunteers can find free parking locations by visiting the NHS free parking search service.

Highway defects

Our highways contractor VolkerHighways continues to carry out essential safety defects to keep our network safe for keyworkers and others who are still driving on our roads.

They will adhere with the latest advice from Public Health England and the Government when working on site.

They will follow the latest industry advice from the Construction Leadership Council, including working with required social distancing, as well as following guidance on site access, handwashing, cleaning and avoiding close working.

For more information on the site operating procedures which will be being followed and have been supported by Government, visit the Construction Leadership Council website

Highway projects

We have identified some roads in our borough where works can take place earlier than we had planned.

Doing this now means there will be reduced disruption to our residents due to measures put in place by the Government in responding to the Coronavirus (COVID-19) pandemic.

We are seeing fewer vehicles are being used on our roads and roadworks by utility companies have also dropped off by about a third year-on-year due to the pandemic.

Therefore we are carrying out essential road improvement projects, to keep our roads safe now and in the future, at a time when we are causing reduced disruption with people only leaving home to buy food, for health reasons or for work if they cannot work from home.

Work on our major new roads projects (Arborfield Cross relief road, Barkham Bridge replacement, South and North Wokingham distributor roads) is also continuing, with our contractors Balfour Beatty adhering to Government guidelines issued on 24 March 2020 for the construction industry.

All our services are currently operating as normal. We are assessing our collection service on a daily basis and will reconsider our decisions depending on the availability of our collection staff.

Our priority is keeping our services running. If you have put in a request with us, please be patient. We are doing the best we can with high demand and following government guidelines to work from home, so requests will take longer than usual.

If you need to contact us, please do so online if at all possible, leaving our phone lines open for those who most need us.

Recycling centres reopen with new safety measures

Residents are able to visit our recycling centres at Longshot Lane, Bracknell, or Smallmead, Reading. These will then be open every day between 8am and 6pm.

  • It is only a limited opening – if waste can be stored safety at home it should be  
  • You must book – and will not be allowed access without booking   
  • Social distancing rules will be in place and must be followed    
      

You won’t be allowed in unless you have booked a slot online.

Read more about the new temporary booking system on the re3 waste and recycling centres website.

Booking slots     

You can book a slot at one of our recycling centres on the re3 website. 

Due to high demand, please only make one booking a week.

Make sure your email address is typed correctly as this is how you will receive your booking confirmation. (If you can't see your email confirmation, check your junk folder.) You should also get a reminder 24 hours before your visit.  

Using the recycling centres

  • Don’t visit the centres if you have Covid-19 symptoms   
  • Only make a booking if your visit is essential and you are no longer able to safely store your waste   
  • Do not visit without making a booking. Access will be denied if your vehicle isn’t on our list
  • Whilst we recommend that you bring a copy of your booking confirmation with you, you do not need to print the confirmation email to access the site. Your vehicle registration plate will be checked against our data
  • Follow staff advice at all times            
      

Follow these safety measures when visiting

  • Social distancing rules – please keep a 2m distance while at the site
  • A limited number of vehicles will be allowed on site at any one time
  • Limited interaction - staff are unable to assist you in unloading your waste
  • Contact free visits – please display your proof of address through closed windows and use contactless payments
  • Wash your hands before and after your visit – there are no hand washing facilities at the centres
  • Double bag contaminated waste
  • Sort your waste before leaving home to make your trip more efficient
  • Travel alone, if you are able to handle your waste yourself

       
More information about the new rules at site are available on the
re3 website.

Where to get blue bags, food waste bags and garden waste sacks

Buy new / more blue bin bags

If you have run out of your annual allocation of blue bin bags you can buy more more at £4.38 for a roll of 10 from various locations - see below. You can only buy 1 roll at a time.

Where to collect / buy blue bin bags

Visit the blue bag webpages for the latest updates.

Where to get food waste bags

Visit the food waste webpages for the latest updates.

Where to buy brown sacks

Visit the garden waste webpages for the latest updates.

Bonfires

We urge residents to not light bonfires. Covid-19 can cause serious breathing problems which could be made much worse if a sufferer is exposed to bonfire smoke. 

Compost garden waste where possible, and remember that you are not allowed to burn household waste at any time, so stack or bag up excess rubbish for disposal when the current emergency is over.

For further information and regulations on bonfires visit the UK Government website.

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