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Community support for Coronavirus (COVID-19)

Community support for Covid-19

Here to help

The Wokingham Borough Community Response (WBCR) was launched at the start of the pandemic and continues to support you if you need extra help at this time.

One Front Door, led by Citizens Advice Wokingham, is the fastest way to get the help you need as it works closely with us and a range of local voluntary organisations such as the Wokingham Volunteer Centre, First Days, Involve, LINK Visiting Scheme, Age UK Berkshire and Involve Community Services - to name a few.

You can contact One Front Door 24/7 via its website, or call the team on 0808 278 7958, Monday to Friday 9am to 5pm, and Saturday 9am to 1pm. You can also leave a voicemail out of hours. If you are hard of hearing, you can use the text relay service by calling 03444 111 445.

Below are some other ways in which the council is continuing to provide support to residents across the borough. If you cannot find the help you need below and it is a council service please try the search function at the top of the page. Alternatively contact our customer services team, or if your query specifically relates to Covid-19, use our dedicated form.

For mental health and wellbeing support, please visit our Coping during the Covid-19 pandemic page.

Wokingham Borough Community Response is a team effort.

We are working with Citizens Advice Wokingham, First Days, the LINK Visiting Scheme, Involve Community Services and the Wokingham Volunteer Centre, as well as our town and parish councils, Age UK, Churches Together and other churches and voluntary organisations across the borough.

  • Citizens Advice Wokingham is the 'front door' for our community response. They are taking calls and    emails from residents and putting them in contact with the people and organisations they need
  • The Wokingham Volunteer Centre are collecting prescriptions
  • The LINK Visiting Scheme is making regular welfare checks and pairs lonely residents with a telephone     buddy
  • Involve Community Services is communicating with the many voluntary sector organisations in the borough so we have an integrated response to those most in need

Donating food and essentials

You can donate food to your local foodbanks in Wokingham and Woodley.

Check in on vulnerable family, friends and neighbours

Helping others with their shopping and checking they have everything they need can make a huge difference. Know someone self-isolating? Call or text them to check that they're okay.

Print out the I Can Help form (PDF document) and put it through your neighbour’s letter box.

Volunteer with a local charity

We are working with local charities to provide community support during this difficult time. To volunteer, visit the Wokingham Volunteer Centre website. The Volunteer Centre is currently experiencing a high volume of applications of people wanting to help. Please be patient. They are logging all applications and will contact volunteers when they are needed.

Useful pages

Visit our information and resources web pages for local and national services who are providing support during the coronavirus outbreak.

Visit our useful information and resources for people with learning disabilities and their carers web pages for local and national services who are providing support during the pandemic.

Community directory

If you are looking for support to stay independent, move to a care home, keep active or are feeling isolated search our community directory for local and national support services.

You can also use our online self-assessment tool to help you to navigate the directory to find the type of services that are available to support your needs.

Further information can be found in our care and support for adults website section.

It is really important that at this time you draw on support you might have through your friends, family and other networks. Try to stay in touch with those around you over the phone, by post, or online.

Let people know how you would like to stay in touch and build that into your routine. This is also important in looking after your mental well being and you may find it helpful to talk to them about how you are feeling.

Remember it is okay to share your concerns with others you trust and in doing so you may end up providing support to them too.

Be responsible

Pleas be responsible with your comments and actions in your community and social media, so as not to cause undue concern or anxiety.

Our Covid Support Officers are on hand to help protect our local communities. They will be out and about promoting best practice across the borough. Their duties include:

  • Carrying out mobile and foot patrols in town centres, play areas/nature parks, hospitality venues, supermarkets, and more
  • Engaging with members of the public and offering advice and assistance
  • Signposting members of the public to nearby Covid-19 testing facilities
  • Checking in on, and offering support to, local retail outlets
  • Distributing Covid signage across the borough
  • Visiting known anti-social behaviour hotspots
  • Reporting any Covid breaches to Thames Valley Police or the Public Protection Partnership


Please be respectful to our marshals as they are working hard to keep everyone safe.

The following places will be posting the latest factual advice and information relating to Covid-19:

You can also follow us on Facebook and Twitter.

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