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Community support for Coronavirus (COVID-19)

Wokingham Borough Community Response to COVID-19


Wokingham Borough Community Response

Managing the Covid-19 crisis is a team effort. The borough council, town and parish councils, voluntary groups, community organisations and charities, neighbourhoods and individual people are all pulling together to support those of us who need extra help at this time.

The Wokingham Borough Community Response is our borough-wide one stop shop for helping those in need during this difficult time. 

If you need support

If you need help, the first thing to try is a family member, friend or trusted neighbour. Or, if you have a charity you already work with, contact them. 

If neither of those work for you, contact the Wokingham Borough Community Response by contacting Citizens Advice Wokingham by visiting the Citizens Advice Wokingham website or calling 0300 330 1189. If you are hard of hearing, you can use the text relay service by calling 03444 111 445. Phone lines will be staffed Monday to Saturday, 9am to 5pm.

Citizens Advice Wokingham is the 'front door' for our community response. They are taking calls and emails from residents and putting them in contact with the people and organisations they need, for example:

  • the Wokingham Volunteer Centre can help collect prescriptions 
  • First Days is running a food distribution hub to deliver food parcels and essential toiletries 
  • the LINK Visiting Scheme will make regular welfare checks

The council is working with the organisations above, as well as our town and parish councils, Wokingham Food Bank, Home Start, Churches Together and other churches and voluntary organisations across the borough. 

Involve Community Services is communicating with the many voluntary sector organisations in the borough so we have an integrated response to those most in need.  

If you can donate

The community distribution hub needs your donations: please donate any extra food, toiletries and other essentials by dropping them off at one of our donation drop off locations:

  • St Crispin’s Leisure Centre, London Road, Wokingham, Monday to Friday 9am to 3pm
  • Libraries at Twyford, Woodley, Lower Earley, Monday, Wednesday, Friday 10am to 12pm


Check the Wokingham Community Hub Facebook page for the latest list of needed items. 

We are working together to serve our community

Wokingham Borough Council, Citizens Advice Wokingham, Involve Community Services, Wokingham Volunteer Centre, The Link Visiting Scheme, First Days, Wokingham Foodbank, Age UK Berkshire and local churches and others      


If you want to help

The most helpful thing you can do right now is to reach out to family, friends and neighbours who may be self isolating and need some help.

You may also notice posters popping up around your community, and local places help us to spread the word about how to help and where you can get help from. If you would like to share this message, please download and print our   Covid-19 community poster (PDF document) and place it somewhere for people to see.

Check in on vulnerable family, friends and neighbours

Just helping them with their shopping and checking they have everything they need can make a huge difference. Know someone self-isolating? Call or text them to check that they're ok.

Print out the I Can Help form (PDF document) and put it through your neighbour’s letter box.

Volunteer with a local charity

We are working with local charities to provide community support during this difficult time. To volunteer, visit the Wokingham Volunteer Centre website. The Volunteer Centre is currently experiencing a high volume of applications of people wanting to help. Please be patient. They are logging all applications and will contact volunteers when they are needed.

If you are in need of help or support, reach out to your community. You are not alone.

Getting assistance with foods and medicines if you are reducing social contacts, can be done by asking family, friends and neighbours to support you. You can also use online services.

It is important to speak to others and ask them to help you to make arrangements for the delivery of food, medicines and essential services and supplies, and look after your physical and mental health and well-being.

1.  Call on your family, friends, neighbours or those you trust

Our communities are showing solidarity and community spirit during this difficult time. Most of us will have family, friends or trusted neighbours who can help. Just reach out.

2.  Call your local charity

If you are already in contact with a local charity, call them.

3.  Call on the Wokingham Borough Community Hub

We are working with local charities to provide a community response for those who don’t have support and need advice or practical help. This is not an alternative to the NHS or social services. It is local residents looking after each other.

Citizen's Advice is coordinating local charities.

Call them on 0300 330 1189 or contact them via admin@citizensadvicewokingham.org.uk. If you are hard of hearing, use the text relay service by calling 03444 111 445.   

The phone line is staffed Monday to Saturday, from 9am to 5pm, outside these times please email or leave a voicemail.

Staying connected

Draw on support you might have through your friends, family and other networks during this time. Try to stay in touch with those around you over the phone, by post, or online.

Let people know how you would like to stay in touch and build that into your routine. This is also important in looking after your mental well-being and you may find it helpful to talk to them about how you are feeling.

Remember it is okay to share your concerns with others you trust and in doing so you may end up providing support to them too.

Be responsible

Be responsible with your comments and actions in your community and social media, so as not to cause undue concern or anxiety.

The following places will be posting the latest factual advice and information relating to COVID-19:

You can also follow us on Facebook and Twitter.

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