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Access to records

Access to records

What we hold


When you required assistance from or had contact with children's social care, we will have asked you for information about yourself.

We may have requested additional information about your circumstances from other agencies such as school, police, doctor, health visitor, your family or a friend

Information may also have been given to us as a referral from agencies or your family.

We record the information electronically and securely so that we can have a full picture of your needs. These records are confidential; social work staff have access on a ‘need to know’ basis.

Can I see the information you hold about me or my child?

  • The Data Protection Act 2018 gives you a legal right to see what information is held about you and we wish to support people in gaining access to anything that is written about them

  • However there are some circumstances set out in the Data Protection Act where we may NOT be able to disclose to you all the information we hold

  • Even if these circumstances apply, we have the duty to provide you with as much information as we can

 You may not be able to see information if

  • It is not in the best interest of your child or a child you care for

  • it is seriously harmful to you or another person

  • The information identifies another person who has not agreed to you seeing it.

  • Held for the purposes of preventing or detecting crime, or for prosecuting or apprehending offenders.

  • Legal documents

  • Adoption records

Family First programme

If your family receives support from the Family First programme read the Family First privacy notice (PDF document) to find out what we do with your personal information.

What if access is refused to all or part of my information?

You can appeal against the decision on the Information Commissioner's website.

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