I've been furloughed. Can I claim?
No. The Test and Trace Support Payment is for people facing a loss of income because they can't work while self-isolating. Payment cannot be made to applicants whose income is lower than normal because they have been furloughed.
How much is the payment?
The payment is £500. This will be payable as a lump sum.
Will these payments be taxed?
Yes, these payments will be subject to Income Tax but will not be subject to National Insurance contributions.
How long is this scheme in place for?
The scheme will run from 28 September 2020 until 31 January 2021.
I'm quarantining after returning to the UK. Can I claim?
The Test and Trace Support Payment Scheme does not cover people who are self-isolating after returning to the UK from abroad, unless they have tested positive for coronavirus or have been instructed to self-isolate by NHS Test and Trace.
Can I make a claim on behalf of someone else?
Yes. You can make a claim for someone who does not have access to the internet. However, the £500 must be paid into a bank account of the person who the claim is for. Alternatively, the applicant can call us on 0118 974 6000.
Can I make a claim after my self-isolation period?
Yes, applications can be made up to 14 days after the period of self-isolation has ended but will not be accepted after this date.
I’m overdrawn. Can my bank use this money to go towards my overdraft?
No, banks are not allowed to use this payment to repay an overdraft.
You can protect it by telling your bank it should only be used to pay other payments you have already set up. This protection is called a 'first right of appropriation of funds order'.
You will need to tell your bank how to use these payments before the payment is made.
How do I request a first right of appropriation of funds order?
You will need to write to your bank letting them know. For example, you may want to instruct your bank or building society:
'On or around 17th October a payment of £500 from Wokingham Borough Council will be paid into my current account number 12345678. I am exercising my first right of appropriation over these funds and wish you to pay the following items from it:
£275 direct debit payable to my landlord, Mr. Jones on the 25th of the month
£50 direct debit to electric/gas on 27th of the month'
Keep a copy of the letter in case there is any dispute later. You may want to ask your bank/building society for a written acknowledgement of your instructions.
