Customer Care Charter

Our Customer Care Charter has been developed so that we provide our customers with excellent service delivery.

To find out more about our Customer Care Charter select the area you want from the table below:

Customer Care Charter
Area	Description
Our commitment to our customers	Find out about our commitment to provide excellent customer service
Customer care standards	Our service standards for responding to telephone calls, emails, letters and visits from our customers
Out of hours service	Information about our out of hours contact service for emergencies
Customers with special needs	How we can help customers with special needs such as hearing difficulties
Our performance	Find out how we measure our customer service performance and what our future plans are
Complaints process	See our complaints process

Useful contact details

Contact details for our Customer Care Charter are:

Customer Service Team phone 0118 974 6026/6350, customerservice@wokingham.gov.uk

There are also useful contact details on our contact us page.