How to report a street lighting fault

We will need the following information to enable us to repair the fault:

Location, eg. road name and town
Column number - normally displayed on the column itself - or nearest house number
Fault description, eg. light out, lamp dim, intermittant, flashing, on at daytime, etc.
Date the fault was last noticed

Contact us

Report a fault to us using any of the following methods:

Contact details for street lighting faults
Contact	Information
Telephone:	0118 974 6302 or 0118 974 6303 between 8:30am and 5pm, Monday to Friday
Telephone - outside office hours:	Call Forestcare emergency service on 0800 212 111
Online form:	Fill in our online street light fault form
Online map:	Use our street lighting fault online map
Write to us:	Wokingham Borough Council Place and Neighbourhood Services P.O. Box 153 Council Offices Shute End Wokingham Berkshire RG40 1WL
Visit us:	Visit the Place and Neighbourhood Services counter at the above address between 8:30am and 5pm, Monday to Friday

Emergencies

It is considered an emergency if a Council street light, illuminated sign, bollard, beacon or the like has been damaged so that:

It is leaning dangerously
It has been knocked down
It could fall down or a part could fall off - such as the lantern or glazing bowl
The electrical access door is missing or loose
An essential sign face or bollard is missing or badly out of line

In the event of any of the above, or similar where a lighting unit may be considered a risk, telephone us on the above numbers.

Please note it is not considered an emergency if street lights are simply not functioning or the glazing bowl is missing.

Damaged electricity supply cables

Any damage to an electricity cable should be reported directly to Southern Electric PLC on 0845 770 8090.

Other street light information