Our Customer Service Centre looks after your phone calls, emails, online requests and webchat.
Our Customer Service Centre is open weekdays 8am to 6pm:
- Call 0118 974 6000
- Text 07786 200914
Adapted services for customers with special needs
We can be contacted through the following adapted services:
- Minicom - call 0118 974 6991
- Translation services - we can arrange call 0118 974 6002 for more details
We aim to be as flexible as possible in order to assist all our customers. For example it may be more convenient for us to visit you at home rather than for you to travel to our offices.
Complaints for customers with special needs
Information about our complaints procedure is also available as an information video in British Sign Language or an audio tape.
To request the information video contact 0118 974 6800.