[Skip to content]

What to do if you're unhappy with a decision

What to do if you're unhappy with a decision

Local Offer home icon.png

If you are unhappy with a decision made about an Education, Health and Care Plan, the Special Educational Needs (SEN) team will be willing to meet with you to discuss your concerns.

Contact them by:


The services below can also give help to you:

The Special Educational Needs and Disability Information Advice and Support Service (SENDIASS)

This used to be known as the Parent Partnership. They provide confidential, impartial advice and guidance to:

  • Parents of children with additional needs
  • Young people up to the age of 25 with additional needs

They're the best place to start if you're unhappy with a decision. They can: 

  • Help resolve disagreements 
  • Explain how mediation works
  • Explain your right of appeal through the tribunal system

Contact them by:

  

To find out more visit the Special Educational Needs and Disability Information Advice and Support Service (SENDIASS) web page.

Mediation services

When we make our decision about an Education Health and Care Plan we'll send you a letter. It will explain how to contact a mediation service in case you disagree with our decision.

Mediation is free and brings together the parents or young person, and us (the Council) to work towards a solution which both are satisfied with. 

Before you appeal to the Special Educational Needs and Disability Tribunal you must have tried mediation.

Visit the Global Mediation website to find out more.

Special Educational Needs and Disability Tribunal

If the disagreement hasn't been resolved through mediation you can: 


On the 3 April 2018 a 2-year national trial begun extending the power of the special educational needs and disability (SEND) tribunal. For further information read our changes to the special educational needs and disability (SEND) tribunal web page

You can get independent help and advice from:


Visit the Council for disabled children website for a guide to your legal rights.

The Department for Education has produced a guide that provides advice for young people aged 16 to 25 who are unhappy with their special educational needs (SEN) provision or support at school or college and need help and guidance to sort those problems out. 

Read the young people's guide when people can't agree (PDF document)

Making decisions about the special educational needs support you need video

Watch the video to find out more.

Back to top