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Report problems with street lights and lit bollards

Report problems with street lights and lit bollards

Urgent faults

If a streetlight or lit bollard is in a dangerous condition that could cause injury, for example: 

  • A Streetlight column has been hit by a vehicle
  • A part has fallen off
  • There are exposed electrical cables 

Call 0118 974 6000 and select the 'highways' option..

We aim to respond to urgent faults within 2 hours.

Non urgent faults

To report problems you'll need:

  • The location of the street light or lit bollard
  • A brief description of the problem

Click on the faulty street light or lit bollard icon on the map.

Report a faulty streetlight or lit bollard online



We aim to respond to non-urgent faults within 28 days.

We'll try to repair the light on the first visit. 

The repair may take longer if: 

  • There's a fault with the power supply
  • There are access problems 
  • We need to order parts.

To report multiple faults you'll need to create a report for each one.

Find out more about streetlights

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