How do you investigate?
Investigations about building work will focus on the findings of a site inspection and evidence from local people about when the works were carried out.
Cases where a change of use is alleged are usually more complex. We will need to collect evidence that the alleged offence is happening and that it is causing harm, in planning terms. For example, unacceptable noise or traffic congestion. In these cases, complainants may be asked to keep a diary of activities and possibly attend a public hearing to give evidence.
The identity of complainants is confidential. In some cases it will be obvious who the complainant is, as there may be only one property that is affected by the issue. We only make a complainant's identity known when an enforcement notice goes to a public hearing and the complainant needs to give evidence.