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Feedback on our customer service

Feedback from our customers is vital. We would like your feedback on your experience when you contact us by phone, letter, email and via our website or when you visit us. Please take the time to complete this short questionnaire to help us improve our customer service.

If you want to register a complaint, compliment or suggestion please email: customerservice@wokingham.gov.uk

 

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Customer Service Feedback Form
How did you contact us: »
Could this contact have been avoided:
Examples of 'avoidable contact' include contact that results from failure to deliver a service, contact to chase progress, contact resulting from incomplete council communications or being unable to find the information required.
Did this contact resolve your query:
How would you describe your overall experience:
Please tell us how much you agree or disagree with the following statements. The member of staff who dealt with me was:
If you sent an email or letter:
Did you receive an acknowledgement within 5 working days:
Did you receive a full response within 10 working days:
If you received a written response, was it:
Clear and easy to understand
Factual, answering all your questions
Well worded and presented
If you telephoned the Council:
Did you get straight through to the person you wanted:
Were they able to resolve your query:
If they said they would ring you back, did they:
If you visited the Council:
Were you given a sufficient amount of privacy:
Would you prefer to access Council services closer to where you live:
Did you have any difficulty accessing the services you required:
If you used the Council's website:
Did you find the information you were looking for:
As the website is available 24 hours a day, 7 days a week, would you like to see all council services available online:
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