Survey and focus group feedback
Special Educational Needs and Disability Information Advice and Support Service (SENDIASS) have carried out a number of surveys and focus groups over the summer months to gather people’s views about the service and how it could be improved and developed. We have been very encouraged by the results which show that we are valued by both parents and professionals.
The majority of our users consider us to be impartial, fair and, easy to get hold of, and that our involvement has made a difference. Over 90 percent said that we were helpful, that they were satisfied or very satisfied with the service and that they would be likely to recommend us to others.
Feedback from professionals
Generally professionals agreed that our information, advice and support benefited parents. They felt that:
- Parents had a greater understanding of the SEND Code of Practice and the arrangements that should be made for their children with SEN
- Parents were more involved in decisions about their child’s education as a result of our involvement
- 45 percent felt that parents were happier and less worried about their child’s future.
- 33 percent felt that they had a better, more positive relationship with parents as a result of our involvement
We have received many positive comments about the service and a number of ideas for how we can improve the service we offer to parents. We are looking very closely at how we can put these ideas into practice over the coming months.
Thank you to all those who have contributed in any way to these surveys and reviews.