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Anti Social Behaviour

* This content of this page is currently under development in consultation with Tenants.  A new policy is being prepared and, when adopted by the Tenant and Landlord Improvement Panel, will replace the policy attached.

What is Anti-Social Behaviour?

The term Anti Social Behaviour – ASB- is often used to describe many different types of poor behaviour.  It is when someone acts in a way which causes or is likely to cause harassment, alarm or distress to one or more persons not of the same household as himself or herself.

Tenants and leaseholders have the right to enjoy their own lifestyles as long as this does not impinge on the right of peaceful enjoyment of other residents and the community as a whole.  If Anti Social Behaviour is reported to us

We will:

  • Make literature available in other languages and include specific tenancy clauses in our tenancy agreements to combat all forms of Anti Social Behaviour where possible, provide interpreters where required. This will help the confidence of all parts of the community to report Anti Social Behaviour

 

  • Allocate a Housing Officer to all reports of Anti Social Behaviour.  This will remain the main contact for tenants who are suffering from Anti Social Behaviour.

  

The Housing Oficer will:
  • Act on all Reports of Anti Social Behaviour, and make contact with the complainant within 5 working days.

  

  • Record all reports of Anti Social Behaviour, including those made anonymously, on behalf of others etc.
     
  • Ensure the complainant is aware of the Housing Officer dealing with the reports.
     
  • Protect the identity of complainants.
     
  • Involve other agencies where necessary, such as support agencies, Police, Environmental Services or Social Services
     
  • Interview complainants and those alleged to be causing problems.
     
  • Use all available means to collate information regarding the activities of the perpetrators, including professional witnesses
     
  • Consider the safety of the complainant at all times.  Be aware of the needs and potential risk to Anti Social Behaviour complainants and witnesses and will make them aware of the options available to them.
     
  • Work with other agencies to provide support to witnesses.
     
  • We will also be fully aware of cultural needs and diversity when dealing with Anti Social Behaviour complainants.  Be fully aware of the need for sensitivity, confidentiality and, if requested, anonymity when dealing with Anti Social Behaviour complainants.  Explain the process of resolving the reports of Anti Social Behaviour to residents and agree on an action plan.
     
  • Take swift and effective action against perpetrators. This could include legal measures.
     
  • Inform witnesses and complainants regularly of any developments and also as a regular activity in providing support. The frequency of contact would depend on the type of behaviour reported.
     
  • Carry out regular risk assessments to support the witness/complainant.
     
  • Agree with tenants on the closure of a case.

 

To help us to deal properly with complaints of Anti Social Behaviour

You will:

  • Try talking to your neighbour first, calmly and complete incident log sheets to record Anti Social Behaviour and which should be returned in an agreed time scale set between Housing Officer and complainant.
     

  • Treat the Housing Officer and other Council staff dealing with your report of Anti Social Behaviour with respect.
     

  • Keep in regular contact with the Housing Officer who can inform you of progress and give you reassurance.
     

  • Put into practise the Action Plan you have agreed with the Housing Officer.
     

  • Take precautions not to inflame the situation.

 

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