Tenant Services has been conducting a Tenant Audit across the borough. If you have not had a visit from a member of Tenant Services, please contact the Customer Services Team on 0118 974 3770 or 0118 974 3758.
Alternatively, to book an appointment for a Tenant Audit at your convenience, please fill out the form at the bottom of this page, or email: housing@wokingham.gov.uk
What is the purpose of the tenants audit?
The Audit will do a number of things:
- Help with future planning of services that are appropriate to tenants needs
- Ensure that future services are planned and delivered with a focus on equality, diversity and good relations
- Identify people who may need to be re-housed by showing up any over-crowding of properties or under-occupation such that we can better match size of property to size of family
- Uncover fraud, should it be found
- Involve tenants in having more say in the services we provide
- Sign-post people to other services that are available
- Identify where sub-letting is taking place.
What kind of information is being collected?
Firstly it is demographic information (e.g. age, gender and ethnicity) which will help us to plan future services; but, if information is collected that identifies that fraud is taking place then we will take whatever legal action is required.
How long will it take to audit all of the tenants?
It should take about two years to audit existing tenants, new tenants will automatically be audited when they receive their tenancy agreement. Once the audit has been completed, it will begin again.
Why are tenants asked to provide proof of identity?
This is to guard against fraud and so that the person who has the Tenancy Agreement is the person who is occupying the home. This should make sure that tenants don't dishonestly sublet their homes.
How is the tenants audit value for money?
If it identifies fraud then people who are dishonestly occupying council housing may be removed and people who are on the waiting list will find their waiting time for a home is shorter.
With accurate information about our tenants we can spend your rent money providing a better service. We can make sure that tenants are occupying properties that better reflect the size of the household. If you have any further questions, email Carole Devereaux at: carole.devereaux@wokingham.gov.uk or telephone 0118 974 3770.
To make an appointment for your tenant audit to be completed, fill in your details, below, and submit to Tenant Services. Once received, we will contact you to arrange a suitable appointment. Alternatively, call our Customer Services Team on 0118 974 3770 or 0118 974 3758, or email: housing@wokingham.gov.uk.
