If you live in our Council housing you must report all requirements for repairs as soon as possible. For general repairs, call freephone on 0800 515 287 or email: housingrepairs@wokingham.gov.uk. For gas heating and servicing call 0800 389 8789. Please refer to your Tenants Handbook, section 4 to check whose responsibility the repair is before requesting a repair.
Emergencies
For gas leaks at anytime, contact Transco immediately by telephoning 0800 111 999.
For out of office hours emergency repairs, please telephone 0800 515 287. This service is for real emergencies only, such as total electrical failure, no heating in winter or flooding. Whenever you report a problem, please give us as much detail as you can.
Please tell us:
When you report a problem, we will either arrange access for a tradesperson to call or tell a contractor to contact you to arrange an am or pm appointment.
If the repair is complicated, we may want to inspect the fault first before we send out a contractor.
How long will I have to wait?
We realise how important it is to provide you with an efficient repairs service and so we aim to carry out repairs within a certain time.
We have different response times depending on the type of work:
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Priority 1 Emergency (where there is an immediate and serious risk to people and property) - We will aim to make safe within 3 hours and carry out the full repair in one working day.
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Priority 2 Emergency (where there is a serious risk to people or property is likely to develop if action is not taken quickly) - We will carry out within 48 hours.
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Priority 3 Urgent (where problems are likely to cause major discomfort to tenants, or damage to the property is likely if the repair is delayed) - We will carry out within 15 working days.
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Priority 4 Non-Urgent (where items must be pre-ordered or made to measure, such as windows or doors) - These are also works that are not urgent or failed and that do not affect the use of your home. We will carry out this type of repair as part of a wider programme of works which we will publish in Housing Matters.
Remember before you let anyone into your home, please ask to see their identification.
After the work is completed
Tenant Services are keen to improve the services we provide to you, our customer.
Following the completion of work you may be sent a questionnaire or receive a telephone follow-up call by a member of our team asking whether you are satisfied with the repair and the tradesperson’s conduct.
