Tenant Services Local Standards (Offers)

In consultation with tenants, Tenant Services have produced a set of standards detailing what tenants can expect from us as a landlord. Our local standards cover the following:

Tenant Involvement and Customer Care

 Tenant Involvement is very important at Tenant Services and we value the input that all tenants have into the service. Without tenant feedback Tenant Services is not able to address the issues, which really matter to tenants.

Home

Tenant Services will provide a cost-effective repair and maintenance service to homes and communal areas in relation to choices offered and the needs of tenants.

Tenant Services will meet all legal require­ments that provide for the health and safety of the tenants in their homes.

Neighbourhood and Community

Tenant Services are committed to ensuring our neighbourhoods are clean, tidy and a place where people choose to live. Our aim is to contribute to the quality of life and the community safety of our tenants by being a visible presence in the neighbourhood and offering a customer friendly service, reporting issues promptly and providing feedback on outcomes through liaison with other agencies and departments within the Council.

These standards will be monitored regularly by the Working Groups and the Tenant and Landlord Improvement Panel to ensure that they are met.