The Working Group is involved in:
- Preparing and producing Housing Matters
- Proof reading all general publications and letters (not individual letters to tenants) to ensure that they are in plain English and tenant friendly
- To scrutinise and monitor the Tenant Services sections of the website
- To scrutinise and monitor Complaints and Customer Care
How often do they meet?
- Varies depending on Housing Matters or publication deadlines
Who can join?
- Any Wokingham Borough Council tenant
For more information on the Communications and Customer Care Working Group, please contact the Tenant Involvement Team on 01189 743 767.
