If you want to know about what the different staff in Tenant Services do please use the information on this page so that you can contact the right person.
Customer Services Team
- Complaint handling – ensuring that complaints are dealt with quickly and effectively.
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Record all compliments receive
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Administers the Home Contents Insurance scheme.
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Responsible for maintaining the garage waiting list and allocation of vacant garages.
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Deal with Tenants Right to Buy.
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Provide admin support to Tenant Services.
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Contact housing@wokingham.gov.uk or Customer Services Manager on 0118 974 3770.
Housing Officers
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4 Housing Officers - deal mostly with Estate Management, Anti Social Behaviour, Tenancy Management and Voids (empty homes).
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Supported by Void Co-ordinator.
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Each officer manages a set patch.
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Housing Officers work closely with local police, community groups, Tenant representatives, and housing needs(the team that allocates housing) to promote better communities.
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Arrange 'walkabouts' of estates and attend community days.
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Emergency re-housing.
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Estate improvements and help the police.
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Contact housing@wokingham.gov.uk or Senior Housing Officer on 0118 974 3793.
Rents Officers
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2 Rents Officers - responsible for recovering outstanding £320k rent owed to Tenant Services.
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Contact tenants who are in arrears (owe rent) to make arrangements to pay.
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Visit tenants in their homes, if requested.
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Refer tenants for support from other agencies if needed.
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Send tenants statements every 3 months.
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Work hard to prevent debt and eviction.
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Contact housing@wokingham.gov.uk or Senior Rent Officer on 0118 974 3762.
Repairs Team
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2 sections in the repairs team – Responsive (day to day) and Planned.
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Each team has a surveyor, a co-ordinator and a manager. Both teams are overseen by the Asset Manager.
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It is these Teams' responsibility to make properties wind and water tight.
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Planned repairs include works such as Guttering, Kitchens, bathrooms. Their job is to replace rather than repair. They do capital works, in other words, the work they carry out increases the value of the property.
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The Responsive (day to day) work includes Gas Servicing, Asbestos checks and removal. They react to calls regarding repairs issues.
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Contact housing@wokingham.gov.uk.
Sheltered Housing
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Provide an on site support and housing management service looking after 9 schemes across the Borough.
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Help residents maintain their independence by providing or obtaining additional help and support.
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Work in partnership with residents ensuring there is access to range of social, leisure and health activities.
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Build good relationships with the wider community and encourage residents to be involved.
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Respond to calls through the emergency alarm system when on site.
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Contact housing@wokingham.gov.uk.
Tenant Participation
Tenant Services work in partnership with involved tenant in a number of key areas:
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Housing management.
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Repairs.
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Planned maintenance.
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Communications.
We encourage participation with tenants at all levels.
To find out more about tenant participation and how you can get involved phone 0118 974 3767 or
0118 974 3759 or email tenant.participation@wokingham.gov.uk.
Homelessness
Tenants Services do not deal with homelessness. Find out more about what to do if you are made homeless. This page includes several useful names and contact details that will help.
Allocation of Council Housing
The Housing Needs Register is where people where people can apply for Council Housing. This is run separately from Tenant Services, by the Housing Needs Team.
You can also find out more about how Wokingham is working in Neighbourhoods.
