Home care services

What is home care?

Home care at Wokingham Borough Council has been quality rated by the Care Quality Commission (CQC) as being a 3 star excellent service in their recent inspection report.

We aim to enable vulnerable adults live safely and independently in their own home for as long as possible. Our personal and practical care service is for people anywhere in the borough who find it difficult to manage essential tasks at home. We work with families, carers and other professionals in arranging services. We either provide home care ourselves, or we arrange and pay for places from private and voluntary providers in the area. Care is provided between 7am and 10pm, 7 days a week.

Do I qualify for home care?

If you think that you, or someone you care for, may need home care contact Wokingham Community Care Services on 0118 974 6800. They will visit to assess your needs and your entitlement to a service.

Alternatively, you may choose to organise home care services yourself and if so we strongly recommend that the service you choose is registered with the Care Quality Commission.

Our home care services

• Short Team Assessment and Reablement Team (START)

• Long Term Support

• Cockayne Court - Extra Care Housing

• Foot Care Service

• Meals on Wheels

What you can expect from us

While you are receiving home care services, we will ensure that:

• We will treat you with dignity and respect

• You will be visited to talk about the details and what to expect when a home care is arranged

• You will be issued with a Service User Folder which will include your Care Plan, information about when your Care Plan will be reviewed and what to do if your circumstances change.

• You will be contacted about any potential changes in your service before they occur

• Staff will be trained in providing personal care and practical support

• Complaints will be responded to within 5 working days and a plan of what can be done to put things right will be given to you

• Annual quality assurance visits will be made to maintain standards and improve services.

Further detailed information about our home care service can be found in our Statement of Purpose. 

Standards are monitored through the National Domiciliary Care Standards and Wokingham Borough Council contracting arrangements.

Join our team

Find out what it’s like working for our 3 Star Home Care Service as a Home Care Assistant or START Assistant. For current vacancies within the Home Care Team, search our current vacancies. 

Help to find care for older people

There are many different care options available for older people, depending on need. If you would like to know more please see our information page and Care Indicator Matrix for Older People.

Other social care services

For other services that children and vulnerable adults may be eligible for please refer to our health and social care pages.