Home care services

We arrange and pay for places from private and voluntary providers in the area as well as providing some home care ourselves.

What does home care involve?

Home care supports vulnerable people in their own homes by providing personal care and practical support either temporarily or permanently, anywhere in the borough. Home care staff work with families, carers and other professionals in arranging services.

Every day support

The services are provided between 7am and 10pm, 7 days a week.

Access to these services is through Wokingham Community Care Services.

Who can benefit from home care?

The people who currently use these services are:

Older people
People with mental health problems
Children and their families

What you can expect from our home care service

While you are receiving home care services, we will ensure that:

When a home care is arranged, you will be visited to talk about the details and what you can expect
You will be contacted about any potential changes in your service before they occur
You will have a named person to contact
Staff will be trained in providing personal care and practical support
Complaints will be responded to within 5 working days and a plan of what can be done to put things right will be given to you
Annual quality assurance visits will be made to maintain standards and improve services

Standards are monitored through the National Domiciliary Care Standards and Wokingham Borough Council contracting arrangements.

Foot Care Service

We also offer a Foot Care Service in collaboration with Berkshire West National Health Service. Launched in early 2008, the 'paid-for' service provides basic foot care including: toe nail cutting, bathing of feet and cream application.

Join our team

For current vacancies within the Home Care Team, visit our jobs and careers page.