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Services for people with impaired vision
The Visual Impairment Team aim to help people live as independent and full a life as possible, whatever their needs or disability.
How can you contact the Visual Impairment Team?
Visit our office or contact us using the details below.
| Information | Contact |
| Address: | Visual Impairment Team Wellington House Wellington Road Wokingham Berkshire RG40 2QB |
| Telephone: | 0118 974 6896 / 6949 - voice |
| Minicom: | 0118 974 6992 - minicom only |
| Fax: | 0118 974 6940 |
| Email: | visualimpairment@wokingham.gov.uk |
When can you contact the Visual Impairment Team?
A Duty Officer is available to help if you visit the office or telephone on Mondays, Wednesdays and Fridays, between 9.30am and 1.30pm. If you need help or advice urgently, you may visit or call the office at any time Monday to Friday, between 9am and 5pm. Outside these times, please contact the Emergency Duty Team.
| Information | Contact |
| Telephone: | 01344 786 543 |
| Minicom: | 01344 786 514 |
| Fax: | 01344 786 535 |
What happens when you contact the Visual Impairment Team?
The Visual Impairment Team has specialists with knowledge of visual problems. The Duty Officer or a care manager, will discuss your situation with you and try to offer advice, guidance and assistance from the range of resources on offer in your area.
Who can receive our help?
We help a wide range of people various needs including blind or partially sighted families with young children, young people, visually impaired adults and children with mental or physical disabilities, people who have mental health difficulties and people who are elderly.
What help can we arrange?
We aim to provide the right help for each person. Because individual needs and problems vary so much, we have access to a wide range of resources, such as information and advice, home care, adaptations and equipment to ease everyday living in the home, help from volunteers and voluntary agencies, day care, occupational therapy, social work support, respite care and residential care.
How quickly will you get help and advice?
We do try to respond as quickly as we can. Some services and advice may be available straight away. Others may have a waiting list or specialist advice may have to be checked out first.
Is the service confidential?
We guarantee to offer you privacy for your interview and to keep all information confidential to Community Care Services, unless we are obliged to disclose it for legal reasons or assist in the investigation of abuse or neglect.
We would always guarantee to justify such disclosures if called upon to do so.
What if you want to make comments on the service you have received?
If you have any comments - good or bad - on the service you received, we would like to hear from you. It helps us to provide the sort of services you need. Any comments should be made to the Team Manager or Care Services Manager at Wellington House.
We have a formal complaints procedure for complaints which cannot be resolved in this way. For more information, please refer to a leaflet: 'Making a complaint about social services for adults' - available from the Visual Impairment Team or from the Communications Unit - 0118 974 6777.
Related Documents
For use by Optometrists/Opticians Only - LVL - PDF (1.00 MB)
