We can be contacted through the following adapted services:
-
Minicom - a text phone which allows someone with hearing difficulties to have a typed conversation with another user - our Minicom line is 0118 974 6991
-
Translation services - if someone needs a written or verbal translation and cannot find a friend or relative to help, we can arrange for a translation - call 0118 974 6002 for more details
We aim to be as flexible as possible in order to assist all our customers. For example it may be more convenient for us to visit you at home rather than for you to travel to our offices.
Complaints
Information about our complaints procedure is also available as an information video in British Sign Language or an audio tape.
To request the information video contact the Deaf Services team or:
To request the audio tape contact:
The Visual Impairment Team
Wellington House
Wellington Road
Wokingham
RG40 2QB
Tel: 0118 974 6800
