Appeals

If you want to know more about a decision we have made on your claim or you think it is wrong, you need to contact us. This must be within one calendar month of the date of your award letter or we may not be able to consider your appeal.

 

Please contact us by phone, by email or in writing.

 

You can either:

 

 

If you appeal against the decision, your appeal will be heard by an independent tribunal administered by the Independent Appeals Tribunal.

 

 

If the decision can be changed we will send you a new decision. If we cannot change the decision we will tell you why. If you still disagree, you have one more month to appeal, from the date of the new decision. You will be asked to complete a form GL24, which we will pass the Appeals Service.

 

 

An appeal can be made at any time within one month of the date of this letter or the date of the new decision. If you have already asked for an explanation or asked us to look at the decision again you can still appeal.

 

You must write to us saying which decision you are appealing against and giving your reasons.