How to make a claim

To claim benefit you must fill in an application form and send it to the Benefits Section. You can either download the claim form, contact us by phone or email: benefits@wokingham.gov.uk and we will send you one by post.

Documents you need to provide

When you make a claim for Housing Benefit and/or Council Tax Benefit we always need to see original documents for you, your partner and any other people who live in your household. Copies can not be accepted.

Documents can be brought to the office or can be posted to Wokingham Borough Council. The Benefits Service can not accept responsibility for the loss of any documents sent by post. If you do send them by post they will be returned within 1 week of receipt.

Council Tax Benefit and Housing Benefit claims

In order to process your claim for Council Tax Benefit or Housing Benefit we will need to see the following:

Evidence of identity for both you and your partner.
Evidence of the national insurance number for you and your partner.
Evidence of all income for both you and your partner and any other people who live in your household.
Evidence of all capital - for example all bank and building society accounts, investments, cash, property, etc for you and your partner.

Housing Benefit claims

In order to process your claim for Housing Benefit we will also need to see the following:

Evidence of rent.

See the documents you need to provide document below for details of what can be used as evidence to support your claim.

Please return your application to us immediately

Make sure you complete the form in full and return it immediately. Benefit is normally paid from the Monday after your claim is received at the council offices. Therefore it is very important that you get your application to us as soon as possible.

If you haven't got all the proof we ask for to support your claim, send what you can with the form straightaway. You need to send the rest in within one calander month. We will write to you and confirm any further information we need.