Performance Management

Performance Management is "looking at perfomance, seeing how it could be improved and then taking action to achieve those improvements."

Part of the day job

Performance Management is part of everything we all do.

Some elements are highly visible like the reporting of specific performance measures, but many elements are simply part of our staff's day to day jobs.

The Golden Thread

The ‘Golden Thread’ shows how Performance Management runs through our organisation, from the Community Strategy at a Borough-wide level to staff appraisals at an individual level.

The golden thread is shown to the right and can be seen as a golden line on the Performance Management Framework.

Performance Management Framework

We have a Performance Management Framework cycle that focuses on the principles of:

Plan
Do
Review
Revise

To find out more select the relevant link in the left hand menu.

Underpinning all this is our Performance Management Triangle which states our 3 main aims of:

Customer focus
High performance
Value for money

The diagram below is a graphical representation of our Performance Management Triangle:

Performance Management Triangle showing the 3 aims of customer focus, high performance and value for money

To find out more about our Performance Management see our Guide to Performance Management and our Performance Management Framework or select an area of interest from the links in the left hand navigation.