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9am - 5pm




Service for customers with special needs

Adapted services for customers with special needs

We can be contacted through the following adapted services: 

  • Minicom - call 0118 974 6991

We aim to be as flexible as possible in order to assist all our customers. For example it may be more convenient for us to visit you at home rather than for you to travel to our offices.

Complaints for customers with special needs

Information about our complaints procedure is also available as an information video in British Sign Language or an audio tape.

To request the information video contact 0118 974 6800.

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