The Integrated Hub
We have listened to our residents and customers and, in conjunction with Berkshire Health Foundation Trust during the course of 2016 we plan to have an integrated health and social care hub or Single Point of Access for new referrals for adult social care and NHS services.
This will change the current model of two points of contact for WBC and NHS services respectively into a single integrated service. As we develop this towards April 2016 more information will be made available to service users, carers and professionals.
Pre-Paid Cards for Direct Payments
Some people feel that the administration involved in receiving a Direct Payment is not worth the benefit as you need to open a special bank account and send in regular bank statements and receipts.
Work is going on to introduce Pre-paid Cards for Adult Social Care direct payments. The cards:
- Are a simple electronic bank account that we can monitor online.
- Will be used in any location or transaction process where a typical credit or debit card can currently be used. This includes shops, banks, ATMs (if allowed), over a telephone or via the internet.
You will be able to set up direct debits or standing orders. If you are required to contribute to the costs of your care, you will be able to add your contribution to the card account, keeping all funding in a single place.
We expect to have a contract in place in the final quarter of this financial year. We will then carry out a trial with a small number of current Direct Payment recipients before introducing them to all new and existing customers sometime during the first half of 2016-17.
Go to the direct payments page to find out more.
Joint working across the wider health community – the Frail Elderly Project
A report published by The King's Fund has set out a plan to reduce hospital admission rates, release resources for patients to be cared for at home and stem the growing demand for hospital beds. The plan is based on community services working much more closely with groups of general practices and building multidisciplinary teams to care for people with complex needs.
Across the West of Berkshire the hospitals, GPs, Clinical Commissioning Groups and Local Authorities are working together to deliver on these recommendations. The “Frail Elderly Project” is designed to provide better, more joined-up services to people living in the community as their needs increase with age. Our aim is to develop a health care pathway that responds to the needs of individuals rather than one shaped by the organisational structures, whilst using our combined resources more efficiently to improve the experiences of older people and their families. To take this project forward we are currently:
- Mapping services across organisational structures
- Looking at the costs of services provided and desired
- Sharing details on the types of people we currently support
We are expecting that this analysis will have been finished by spring 2016, so we can make progress towards implementation of the changes during the coming year.
Older People's Housing – Extra Care:
- Making sure we have the right mix of housing and sufficient provision for older people
See the Housing Strategy 2015 - 2018 (PDF document) to find out more.
- Ensuring we have a range of providers with a skilled workforce which can deliver care with compassion and maintain customers dignity
- Ensuring there is appropriate support for younger people with dementia
Supported Living options for working age adults:
- Continuing our aim to provide care for people in the local community rather than in regulated care homes and outside of the borough
- Working with health partners to meet the needs of those with challenging behaviour
Carers - ensuring there is a range of services available to support carers:
- In their caring role
- To have a life outside caring
- To maintain their health and wellbeing
This will include services to provide:
- Information and advice
- Emergency support
- Specialist support
Visit the support for carers web pages to find out more.