When you contact us, we will need to carry out an initial assessment.
If someone else has referred you, we will always contact you to make sure you have given your consent to go ahead with the assessment. Even if someone else has referred you, your assessment is about you as an individual. We'll listen to your views and wishes and these will be included in the assessment.
We will need to ask you a number of questions, therefore it's useful to have the following information available:
- Name, date of birth and address of the person the assessment is for
- How the person manages with daily tasks
Where it takes place
You can choose where you feel most comfortable. Many people are happy for us to meet in their home.
This can help us see how you are living and whether any equipment would make living at home easier for you.
Who will be involved
The assessment will be carried out by one of our trained adult social care practitioners. You can have anyone you want with you for the assessment, such as a family member, a carer or a friend.
If you find it very difficult understanding the process or telling us what you want and you don’t have anyone else who can help you, we can provide an independent advocate to help you.
Please discuss this with us before the assessment, so we can make suitable arrangements.