If you disagree with our decision, you can ask for it to be looked at again within 1 month of the decision being made.
If you don’t agree with our decision, whether it is a refusal or award, you can ask us to look again at the decision, or make an appeal. You must do so in writing within 1 month of the decision being made, setting out why you think our decision is wrong and giving us any additional information you can. It will then be reviewed by a different officer to the one who made the original decision. The officer will look at the case and decide whether to change the outcome or leave the original decision in place. Where the original decision remains unchanged a final review will be carried out by either the Service Manager - Assessments, or the Head of Finance.
Because the fund is discretionary, it is outside of the normal scope of Housing Benefit and Department for Work and Pensions appeal rules so you can't make an appeal to the Tribunal Service. Read our Discretionary Housing Payments Policy (PDF document) to find out more.