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Local Welfare Provision and emergency/additional financial assistance

Local Welfare Provision

What is Local Welfare Provision (LWP)?

Local Welfare Provision is a financial assistance scheme run by us to help people who are in a crisis or emergency situation and where additional financial assistance would help prevent the crisis or emergency from escalating. Our Local Welfare Provision grants are limited to the funding that we receive from the Government. There is no statutory right to a grant and all awards are discretionary. We consider each application based on the circumstances of each applicant.

To apply for Local Welfare Provision you must at least 16 years old and

  • Be a resident of Wokingham Borough, or
  • Have been housed out of the area by us, or
  • Have moved to Wokingham Borough after leaving care or prison
  • Not have savings that can be relied upon to meet your needs
  • Not be excluded from applying for public funds on the basis of immigration status
  • Not have received a Local Welfare Provision award in the past 6 months, unless they can demonstrate significant exceptional need
  • Not have been refused a Local Welfare Provision award for the same need in the past 6 months, unless they can demonstrate exceptional circumstances
  • Be without sufficient resources which would in turn cause serious risk to your own, or your family’s health or safety or well-being
  • Not be eligible to receive or have received assistance for the requested funding or support from other public funds


  • You need essential help to become established, or to remain, in the community


  • You need essential help with an emergency (e.g. illness/emergency travel costs) 

To apply for Local Welfare Provision you should come to our offices at Shute Endand we can help you with your application. You should call us on 0118 974 6000or email LWP@wokingham.gov.uk for further details if you are unable to come to our offices.

Documents needed to support your claim

You will need to provide documents to support your application. This would include items such as identification, proof of address, proof of savings, income and any benefits you receive. We are likely to need this information for all the people who live with you. Read our Local Welfare Provision evidence (PDF document) for more details. You will find more details in our Local Welfare Provision Policy (PDF document). 

What happens next?

Your application will consist of a face-to-face interview, during which you will be asked details about your personal and household circumstances,

We will give you advice about other support services that might be available to you, such as the Citizens Advice Bureau and debt advice agencies, along with other sources of financial help that may be available.

We will aim to make a decision about your application within 1 working day for emergency assistance, such as help with gas or electricity. For all other applications, within 10 working days of receipt of all information that helps us to make a decision.

How will you contact me about your decision?

When a decision has been made you will be notified by letter, telephone, email or in person.

What if my application is unsuccessful?

There is no formal right of appeal for unsuccessful Local Welfare Provision applications. But you can ask for your application to be looked at again if you believe you have further information that could alter the outcome. This can be in writing or electronically but must be within 1 month of the decision being disputed.

When we receive your application we will check

  • Whether your claim meets our eligibility criteria
  • Whether you should be making a claim on a different fund, and
  • Whether there is still any Local Welfare Provision fund available

Read our Local Welfare Provision exclusion and priority consideration list (PDF document) for more details about how we assess applications.

Local Welfare Provision awards will usually be paid in the form of goods, vouchers or services. Cash will only be paid in exceptional circumstances as a last resort.

Other benefits you might be able to claim

If you aren't eligible for a Local Welfare Allowance payment, you might be able to claim for the following

The above Benefits should be claimed by you or your household in all instances if you meet the relevant qualifying criteria.

Contact us

You can contact us for advice by

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