We will aim to make a decision about your application within 1 working day for emergency assistance, such as help with gas or electricity. For all other applications, within 10 working days of receipt of all information that helps us to make a decision.
How will you contact me about your decision?
When a decision has been made you will be notified by letter, telephone, email or in person.
What if my application is unsuccessful?
There is no formal right of appeal for unsuccessful Local Welfare Provision applications. But you can ask for your application to be looked at again if you believe you have further information that could alter the outcome. This can be in writing or electronically but must be within 1 month of the decision being disputed.